Shipping Timeframes and Other Policies
WHEN WILL YOUR ITEM SHIP?
IF YOU NEED YOUR ITEM(S) BY A SPECIFIC DATE (BARKDAY, ETC) PLEASE PLEASE PLEASE PLEASE PLEASE NOTATE THIS AT THE NOTES AT CHECKOUT SO THAT I CAN ENSURE TURN AROUDN AND ARRIVAL WILL ALLOW FOR IT TO ARRIVE ON TIME.
- BLANK Bandana orders, with no add ons ship within 3 business days for in-stock bandanas that have NO other items in the cart.
- Bandanas with Add-Ons ship within 5 business days.
- Customized orders (apparel, keychains, etc) ship within 7-10 business days.
BUSINESS days do not include Saturday, Sunday, any US Domestic recognized mail holiday and any day/holiday we announce we're not open (Currently we are CLOSED and not processing orders on Saturday and Sundays)
This means your item will take up to the listed days of business (mon-fri) days to be custom made and prepared for shipping. This does not include your shipping transit time.
TRANSIT times (once package is at post office and has left our hands:
Domestic, first class: 3-5 business days
Domestic Priority: 2-3 business days
International First Class 10-20 days
LIVE SALE ITEMS:
Live sale orders are non-refundable once purchased, and apply to the same shipping rules above; however, generally go out sooner if possible. For example:
1) Full live sale orders with ZERO customization add ons go out first, typically within the same week of the live sale but still subject up to the above shipping timeframes.
2) Live sale orders are worked in the order they came in combined with the number of custom add-ons included. The more add-ons an order has the longer it will take to make and ship.